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FAQs

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How does a repair work? What do I need to do?

It’s simple:

  1. Select and purchase the appropriate repair service in our shop.
  2. You’ll then receive an email with a link where you can choose whether you want just a DHL shipping label or an empty box with packing material from us.
  3. Send us your unit – either in your own packaging or in the empty box we provide.
  4. We repair your defective navigation unit and send it back to you.

How long does a navigation repair take?

  • Instrument cluster repairs: Usually within 3 days.
  • Navigation repairs: More complex and usually take around 1 to 3 weeks.

You receive regular email updates so you always know the current status of your unit and when it will be returned.

How much is shipping?

For customers with addresses in Germany, both outbound and return shipping are included.

What costs should I expect?

Our standard repairs are listed at fixed prices. If the cost is higher after inspection, we will contact you first and agree any additional cost with you in advance. You can still decline the repair; in that case we charge only the inspection fee plus return shipping. The current total is €75.00 including VAT.

Who removes the navigation unit?

You can either remove the navigation unit yourself or have your regular workshop do it. We do not offer an on-site removal service and work exclusively by mail-in repair.

Ask Dirk!

  • No problem! I’m here to help. Whether you want to learn more about our repairs or need support with your order.
    testimonial author avatar
    Dirk
    Founder & Repair Specialist

Navigation system repair by a specialist

Does your car navigation system no longer start, does the touchscreen fail to respond or does the display stay black? A defective navigation system does not always have to be replaced completely. Individual components, drives and electronic modules can often be repaired.

Pixelfehler Hamburg has repaired navigation systems and automotive electronics since 2005. We offer repair solutions for VW, Audi, BMW, Mercedes, Škoda, SEAT, Ford and Volvo.

Which navigation faults can be repaired?

  • Touchscreen does not respond or operates by itself (ghost touch)
  • Display remains black, flickers or shows image faults
  • Navigation system does not start, loops or remains at the manufacturer logo
  • CD/DVD drive or SD card reader no longer reads media
  • No sound, individual channels fail or interference occurs
  • Rotary controls or other operating elements are defective
  • Electronic or system faults prevent normal operation

The exact repair depends on the device version and the actual cause. Not every fault originates inside the navigation unit itself.

Navigation repairs by vehicle brand

Typical examples

VW Discover Media: touchscreen and SD card reader faults can often be repaired.

VW T5/T6 Discover Media – touchscreen repair · Discover Media guide

BMW NBT, CCC and CIC: faults range from “No Signal” to complete failure and drive problems.

BMW NBT “No Signal” repair · BMW CCC repair guide

Audi MMI and RNS-E: complete failures, display faults and DVD read errors can be repaired on suitable units.

Audi A4 B8 – MMI 3G complete failure repair · Audi RNS-E repair guide

Why repair the original navigation unit?

In many cases only one component is defective. Repairing the original unit can be more economical than replacing the complete system and can avoid additional coding or adaptation work.

How the mail-in repair works

Choose the appropriate repair service and send us the removed unit. Within Germany, outbound and return shipping are free. On request, we also provide a free shipping box with packing material.

Repair cost and turnaround

For standard repairs, the current fixed price is shown on the relevant service page. Navigation repairs are usually more complex than instrument cluster repairs; the exact turnaround depends on the unit and fault.

Customer reviews

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⭐ Shopauskunft – read customer reviews

Navigation system faulty? We’ll help you choose.

Send us a photo of the unit, the vehicle model and a short description of the fault. We’ll help you find the right repair.

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Understand navigation systems instead of simply replacing them

A defective touchscreen, constant restarts or a completely failed infotainment system requires specialist expertise. Pixelfehler Hamburg has many years of experience repairing complex navigation and multimedia electronics – from VW Discover Media and RNS systems to Audi MMI, BMW CCC and Mercedes COMAND and NTG systems.

Our focus is on repairing electronic faults precisely and preserving the original unit whenever possible. In many cases, the entire navigation system is not defective – only a single component is affected. Professional repair can therefore be significantly more economical and sustainable than replacing the complete unit.

Want to learn more about common faults or repair options? Explore our navigation guides and repair tips and our navigation spare parts for selected units.