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FAQs

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How does a repair work? What do I need to do?

It’s simple:

  1. Select and purchase the appropriate repair service in our shop.
  2. You’ll then receive an email with a link where you can choose whether you want just a DHL shipping label or an empty box with packing material from us.
  3. Send us your unit – either in your own packaging or in the empty box we provide.
  4. We repair your defective navigation unit and send it back to you.

How long does a navigation repair take?

  • Instrument cluster repairs: Usually within 3 days.
  • Navigation repairs: More complex and usually take around 1 to 3 weeks.

You receive regular email updates so you always know the current status of your unit and when it will be returned.

How much is shipping?

For customers with addresses in Germany, both outbound and return shipping are included.

What costs should I expect?

Our standard repairs are listed at fixed prices. If the cost is higher after inspection, we will contact you first and agree any additional cost with you in advance. You can still decline the repair; in that case we charge only the inspection fee plus return shipping. The current total is €75.00 including VAT.

Who removes the navigation unit?

You can either remove the navigation unit yourself or have your regular workshop do it. We do not offer an on-site removal service and work exclusively by mail-in repair.

Ask Dirk!

  • No problem! I’m here to help. Whether you want to learn more about our repairs or need support with your order.
    testimonial author avatar
    Dirk
    Founder & Repair Specialist

Volvo RTI navigation repair – fix DVD read errors

Does your Volvo RTI system no longer recognise the navigation DVD, report a read error or fail to load map data? The navigation drive may be defective. On suitable units, the affected drive components can be repaired without replacing the complete system.

Pixelfehler Hamburg has repaired navigation systems and automotive electronics since 2005. We offer RTI read-error repairs for selected V70, XC70, XC90, S60, S80, S40, V50 and S70 units.

Volvo RTI – navigation DVD not recognised

Typical symptoms include a navigation DVD that is not recognised, read-error messages, map data that cannot be loaded or a drive that repeatedly tries to read the disc. A damaged or dirty DVD can cause similar symptoms, so the disc should be checked before sending in the unit.

Volvo V70 and XC70

Volvo V70 – RTI navigation read-error repair

Volvo XC70 – RTI navigation repair

Volvo XC90

XC90 RTI systems can also develop DVD read errors, loading messages or intermittent navigation function.

Volvo XC90 – RTI DVD read-error repair

Volvo S60, S80, S40 and V50

Different RTI navigation computers were used depending on model and generation, so the exact unit version is important.

Volvo S60 – RTI read-error repair

Volvo S80 – RTI read-error repair

Volvo V50 – RTI read-error repair

Repair RTI instead of replacing it

A successful repair preserves the original navigation computer and can avoid the cost and adaptation effort of replacing the complete system.

Guide: when navigation system repair is worthwhile

Mail-in service

Within Germany, outbound and return shipping are free. A free shipping box with packing material is available on request.

Volvo instrument cluster repairs

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Understand navigation systems instead of simply replacing them

A defective touchscreen, constant restarts or a completely failed infotainment system requires specialist expertise. Pixelfehler Hamburg has many years of experience repairing complex navigation and multimedia electronics – from VW Discover Media and RNS systems to Audi MMI, BMW CCC and Mercedes COMAND and NTG systems.

Our focus is on repairing electronic faults precisely and preserving the original unit whenever possible. In many cases, the entire navigation system is not defective – only a single component is affected. Professional repair can therefore be significantly more economical and sustainable than replacing the complete unit.

Want to learn more about common faults or repair options? Explore our navigation guides and repair tips and our navigation spare parts for selected units.