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FAQs

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How does a repair work? What do I need to do?

It’s simple:

  1. Select and purchase the appropriate repair service in our shop.
  2. You’ll then receive an email with a link where you can choose whether you want just a DHL shipping label or an empty box with packing material from us.
  3. Send us your unit – either in your own packaging or in the empty box we provide.
  4. We repair your defective navigation unit and send it back to you.

How long does a navigation repair take?

  • Instrument cluster repairs: Usually within 3 days.
  • Navigation repairs: More complex and usually take around 1 to 3 weeks.

You receive regular email updates so you always know the current status of your unit and when it will be returned.

How much is shipping?

For customers with addresses in Germany, both outbound and return shipping are included.

What costs should I expect?

Our standard repairs are listed at fixed prices. If the cost is higher after inspection, we will contact you first and agree any additional cost with you in advance. You can still decline the repair; in that case we charge only the inspection fee plus return shipping. The current total is €75.00 including VAT.

Who removes the navigation unit?

You can either remove the navigation unit yourself or have your regular workshop do it. We do not offer an on-site removal service and work exclusively by mail-in repair.

Ask Dirk!

  • No problem! I’m here to help. Whether you want to learn more about our repairs or need support with your order.
    testimonial author avatar
    Dirk
    Founder & Repair Specialist

Ford TravelPilot NX repair – startup and CD/DVD read errors

Does your Ford TravelPilot NX no longer start, fail to recognise the navigation DVD or report a CD read error? Depending on the fault, electronic modules or drive components can often be repaired without replacing the complete navigation system.

Pixelfehler Hamburg has repaired navigation systems and automotive electronics since 2005. We offer TravelPilot NX repairs for Ford Focus, Mondeo, S-Max, Galaxy, Kuga and C-Max.

TravelPilot NX does not start

Typical symptoms include a completely dark display, no response to the power button, intermittent startup or a startup process that stops. Power supply and vehicle electronics should be checked before sending in the unit.

DVD read errors

If the radio still works but the navigation DVD is not recognised, map data cannot be loaded or the drive repeatedly tries to read the disc, the DVD drive may be faulty. A dirty or damaged navigation DVD can cause similar symptoms.

Ford Focus – TravelPilot NX DVD read-error repair

CD drive faults

CD read errors are a separate repair case from DVD navigation faults. We offer dedicated repairs for suitable TravelPilot NX units.

Ford Focus – TravelPilot NX CD read-error repair

Make sure you have the correct Ford navigation system

Different navigation systems were fitted depending on model, year and equipment. These repairs apply specifically to the Ford TravelPilot NX, so compare the unit designation before ordering.

Navigation repair guide

Ford instrument cluster repairs

Mail-in service

Within Germany, outbound and return shipping are free. A free shipping box is available on request. Current prices and repair conditions are shown on each service page.

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Understand navigation systems instead of simply replacing them

A defective touchscreen, constant restarts or a completely failed infotainment system requires specialist expertise. Pixelfehler Hamburg has many years of experience repairing complex navigation and multimedia electronics – from VW Discover Media and RNS systems to Audi MMI, BMW CCC and Mercedes COMAND and NTG systems.

Our focus is on repairing electronic faults precisely and preserving the original unit whenever possible. In many cases, the entire navigation system is not defective – only a single component is affected. Professional repair can therefore be significantly more economical and sustainable than replacing the complete unit.

Want to learn more about common faults or repair options? Explore our navigation guides and repair tips and our navigation spare parts for selected units.