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FAQs

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How does a repair work? What do I need to do?

It’s simple:

  1. Select and purchase the appropriate repair service in our shop.
  2. You’ll then receive an email with a link where you can choose whether you want just a DHL shipping label or an empty box with packing material from us.
  3. Send us your unit – either in your own packaging or in the empty box we provide.
  4. We repair your defective navigation unit and send it back to you.

How long does a navigation repair take?

  • Instrument cluster repairs: Usually within 3 days.
  • Navigation repairs: More complex and usually take around 1 to 3 weeks.

You receive regular email updates so you always know the current status of your unit and when it will be returned.

How much is shipping?

For customers with addresses in Germany, both outbound and return shipping are included.

What costs should I expect?

Our standard repairs are listed at fixed prices. If the cost is higher after inspection, we will contact you first and agree any additional cost with you in advance. You can still decline the repair; in that case we charge only the inspection fee plus return shipping. The current total is €75.00 including VAT.

Who removes the navigation unit?

You can either remove the navigation unit yourself or have your regular workshop do it. We do not offer an on-site removal service and work exclusively by mail-in repair.

Ask Dirk!

  • No problem! I’m here to help. Whether you want to learn more about our repairs or need support with your order.
    testimonial author avatar
    Dirk
    Founder & Repair Specialist

SEAT navigation repair – Alhambra, Leon, Altea and more

Does your SEAT navigation system no longer start, does the display remain white or does the touchscreen fail to respond? Individual electronic components can often be repaired without replacing the complete unit.

Pixelfehler Hamburg has repaired navigation systems and automotive electronics since 2005. We offer repairs for SEAT Alhambra, Leon, Altea, Exeo and other models.

SEAT Alhambra – Discover Media touchscreen

On selected Discover Media MIB2 PQ units, the display still shows an image while parts of the touchscreen stop responding or the system performs unintended inputs (ghost touch).

SEAT Alhambra Discover Media – touchscreen repair

SEAT Alhambra Discover Media – SD card reader repair

Discover Media touchscreen guide

SEAT Alhambra – RNS 510 startup and display faults

Older RNS 510 units can fail to start, shut down again after booting, remain white or fail completely. Startup faults, white-display faults and DVD read errors are separate repair cases.

SEAT Leon and Altea – RNS 510 electronic faults

RNS 510 units in Leon and Altea models can develop black or white screens, startup problems, CAN communication faults or complete failure.

SEAT Leon RNS 510 – does not start

SEAT Exeo – RNS-E display and drive

On the SEAT Exeo, RNS-E units can develop display faults or DVD drive read errors. These require different repairs.

SEAT Exeo RNS-E – display repair

SEAT Exeo RNS-E – drive repair

Older SEAT navigation systems

Selected RNS-MFD systems used in Ibiza, Toledo and other models can also be repaired for display and other electronic faults.

Browse navigation spare parts

Mail-in service

Within Germany, outbound and return shipping are free. A free shipping box is available on request. Current prices are shown on the relevant repair page.

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Understand navigation systems instead of simply replacing them

A defective touchscreen, constant restarts or a completely failed infotainment system requires specialist expertise. Pixelfehler Hamburg has many years of experience repairing complex navigation and multimedia electronics – from VW Discover Media and RNS systems to Audi MMI, BMW CCC and Mercedes COMAND and NTG systems.

Our focus is on repairing electronic faults precisely and preserving the original unit whenever possible. In many cases, the entire navigation system is not defective – only a single component is affected. Professional repair can therefore be significantly more economical and sustainable than replacing the complete unit.

Want to learn more about common faults or repair options? Explore our navigation guides and repair tips and our navigation spare parts for selected units.