About us
How it all began
I, Dirk Sturat, came to my present company somehow by chance, curiosity and technical interest. In 2004, my curiosity got the better of me when I visited my parents again and drove in their Mercedes C-Class W202. The displays in the speedometer no longer showed the outside temperature or the time correctly. It was quite pixelated and actually something could still be read correctly. I found this very strange and asked my parents what the Daimler workshop had to say about it. I was told that Daimler supposedly had no idea. Or rather: "That's just the way it is and if you wanted to get rid of it, you would have to buy a completely new instrument! With these words, they were left alone with the problem.
OHA! Over 500€ for an instrument cluster!
Even then it was very expensive. This expensive replacement was not worth it to my parents and they left the fault in the instrument as it was. But then I got curious and removed the instrument and took a closer look at the LCD. Of course, I didn't have an immediate solution. It took a while, but after a few hours I had a first idea. When I look at it with my knowledge and the spare parts available today...it was more of a hobbyist's solution.
BUT, it worked!
A few years later and even when the car was sold, my repair on the instrument cluster still worked. And that's what started it all. I fiddled around with other repair methods and found companies that custom-made suitable spare parts for me. The more I got into the subject, the more I realised that there were problems not only with this model of Mercedes Benz, but with almost all brands. Madness!
That can't be!
All manufacturers only sell complete units and do not repair them! I realised the great benefit for my customers. If everything worked as I imagined, my repairs would save the customers a lot of money, not so much would be thrown away and resources would be saved. I would have a job that I would enjoy and a functioning business model.
So I wrote, phoned and drove to garages and car dealerships and offered my services. A website was created and bit by bit my small basement company grew.
- 2005- Foundation of Pixelfehler Hamburg
- 2007- Move to Seevetal
- 2010- Relocation within Seevetal
- 2014- Move back to Hamburg
- 2021- Move to the current location in Hamburg
Into the future
A lot has really happened in the last few years and Pixelfehler Hamburg has developed well and also changed a lot. Since July 2021 we have adapted our structure to the challenges of the next years. The idea had been under discussion for some time, but Corona has accelerated everything even more. We want to move with the times and advance with digitalisation. As a result, we have adapted our repair processes, order taking, premises and homepage. A lot is now digital and automated. We are constantly expanding our repair services and are now also working with friendly cooperation partners. The goal is to make our repair platform even better known and to include other electronics repairs. We are also regularly expanding our spare parts section with very special spare parts for speedometer and navigation repairs. We offer these under our own brand Distutron®. Be curious and subscribe to our newsletter.
The advantages
This allows us to offer you even more repairs, with us as a reliable contact. This has many advantages for you as a customer:
We are faster and you get your instrument back sooner
You are always kept up to date with repair status emails
All shipping costs (outward and return shipping) are already included.
On request, we will send you an empty box in which you can perfectly pack your instrument. Shipping labels are also included
We offer tutorial videos on Youtube for our screwdriver customers
I would be very pleased if you would continue to accompany us on our way and do not forget: Recommend us to others!